Guest Engagement Scores Year to Date – THAD
Overall Staying Experience Target: 87.20% Score: 88.04%
Problem Handling Target: 75.5% Score: 78.66% - Top 1 in the Non-China Properties
Feeling Valued & Recognized Target: 90% Score: 86.65% Likelihood to recommend Target: 8.50 Score: 8.83
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