DiversifyRx - January 2024

HANDY-DANDY HANDBOOKS How an Employee Handbook Can Help Your Pharmacy

Owning a pharmacy is no small feat. The responsibilities can be overwhelming, from managing prescriptions to ensuring a friendly and efficient customer experience. But here’s a recipe for success that can lighten the load: an employee handbook.

Take communication, for example. An employee handbook can outline expectations for communication within the team, ensuring everyone is in sync. Whom do they call if they are sick? How do they request vacation time? From whom do they get approval if they want to swap a shift? Our earlier article addressed PTO (paid time off). Your employee handbook would spell out exactly what your employees earn, how they earn it, and the rules for using it. It’s like having a secret handshake that fosters camaraderie and boosts morale while saving you heaps of time. You no longer need to be bothered with answering simple questions day in and day out when your handbook can do it for you. Ready-Made Example, Just for You We know you’re busy running your pharmacy, so we’ve whipped up a ready-made example of an employee handbook. Grab my old employee handbook and use it as an example by scanning the QR code. Employee handbooks should be tailored to your state. I highly recommend working with an employment law firm to create yours. Many have low-cost packages for handbooks. Retroactive Remedies “But what if I don’t have an employee handbook yet?” Fear not! The beauty of handbooks is that they can be implemented at any time for new or current employees. It’s like realizing you forgot to check the refills on a prescription — it’s never too late to fix it. Share the handbook with your current employees and watch clarity and order unfold. In pharmacy ownership, having an employee handbook isn’t just a best practice; it’s necessary. It’s the difference between a well-oiled machine and a chaotic prescription pick-up line. Consider this a friendly reminder to invest in your pharmacy’s success with a handbook!

Yes, we know, handbooks sound about as exciting as reading a prescription label but trust us, they’re a game-changer.

The Legal Lowdown First and foremost, having an employee handbook is your legal shield. Think of it as your pharmacy’s superhero cape, protecting you from legal pitfalls. Employment laws are as tricky as figuring out insurance claims, and having a well- drafted handbook can be your secret weapon.

Imagine this: An employee comes to you with a complaint. Without a handbook, you could feel like you’re navigating a maze blindfolded. But with one in place, you’ve got clear policies and procedures, ensuring everyone is on the same page. It’s not just about playing defense; a handbook can also be your best offense in the courtroom. Setting the Stage for Success Let’s shift gears from the serious legal talk to the lighter side. A handbook sets the stage for success by creating a unified and positive work culture. It’s like having a script for a blockbuster movie — everyone knows their role, and the show runs smoothly.

Scan the QR code to check out my old employee handbook!

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