Stakeholder engagement
Investing in stakeholder engagement
We have a responsibility to listen to our stakeholders, understand their priorities and apply insights and learning to guide how we make important decisions.
Colleagues
We are a people-powered, tech-enabled business. Our colleagues worldwide all play a vital role in creating a more secure digital future. Their expertise, commitment and innovation drive our success.
• Managers play a pivotal role in engagement, dedicating time to understand strengths, support growth and drive performance • Internal news platforms and collaboration tools keep colleagues informed, connected and able to contribute in real time • We gather feedback through pulse surveys, listening sessions and feedback loops to shape policies and programmes Highlights in 2024/25 • Made people operations seamless: Unified global processes and automated over 220 workflows to make it easier and faster for colleagues to get support • Accelerated leadership growth: Equipped senior and people leaders with targeted development to boost performance and leadership maturity • Built talent foundations: Rolled out consistent job levels with enhanced clarity around expectations for each level of role, and designed new frameworks to support internal mobility
The opportunity We’re committed to creating an environment where every colleague can thrive and contribute meaningfully. This means: • Every colleague understands their impact and is connected to our commercial success • Managers invest time in their people, offering tailored support, coaching and feedback to further unlock potential • Colleagues have resources and opportunities to succeed and grow • Expectations are clear and fair, supported by structured performance management How we listen and engage Strong engagement underpins our inclusive, high performance culture. Listening and acting on feedback is central to how we operate. • We enable regular, structured dialogue at all levels, from team huddles to global townhalls
Clients
Rooted in our sector knowledge, we develop solutions tailored to the unique needs of our clients. Bringing our in-depth understanding of the threat and regulatory landscape, we assist our clients in addressing their complex cyber security challenges.
The opportunity • Shift the transactional business to a subscription model, enabling sales teams to prioritise long-term client value and deeper engagement over short-term outcomes • Refresh the go-to-market portfolio to better meet customer needs, enhance solution relevance and drive stronger business impact • Leverage our expertise in AI and language models to support customers in their integration journeys • Utilise our world-class Managed Services capabilities to enhance customers’ visibility and control over their assets and data How we listen and engage • Through an integrated account management strategy and value-driven quarterly business reviews • Client satisfaction surveys and a formal global process are used to capture client feedback, ensuring a closed-loop response
Highlights in 2024/25 • Established a new global and regional leadership team to drive effective strategy implementation • Launched new Cyber Security business branding, strengthening market recognition and reinforcing our position as a trusted partner in Cyber Security • Introduced new Managed Services branding (iMXDR) and refreshed proposition, with an updated go-to-market strategy that differentiates us in the market • Reviewed and redesigned data, processes and tools to improve internal insight, streamline operations and enable faster mobilisation at enhanced margins
NCC Group plc — Annual report and accounts for the year ended 30 September 2025 14
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