Risk management continued
Principal risks and uncertainties continued
F. Brand and reputation
11. Adverse publicity in news and social media
Link to strategy:
Differentiated brands
Previous risk name N/A
Risk impact Reputational damage leading to loss of existing and potential clients resulting in loss of revenue.
Key controls and mitigating factors Policies and procedures are in place which follow
good practice and ethics. Annual compliance training. Research quality review process.
Risk owner Angela Brown, CMO
Risk impact and movement
G. Quality and delivery
VR
12. Inability to effectively compete in the market
Link to strategy:
Our clients
Our capabilities
Previous risk names Service delivery does not achieve established quality standards, loss of internationally recognised quality and security standards and lack of market strength versus competition
Risk impact Clients don’t renew, have their SLA breached or cancel mid-service leading to loss of revenue. Negligence in delivery leading to legal action or loss of revenue and reputational damage. Failure to retain internationally recognised quality and security standards resulting in a loss of clients and revenue and the ability to operate.
Key controls and mitigating factors Global standards and support team performs internal audits and manages the ISO accreditations. External assessors conduct audits at least annually confirming the retention of our quality and security standards. ISO standards extended to more locations in FY25. Policies and procedures are in place and audited against the design and application. Quality assurance processes are in place. Standard methodologies and procedures are followed. Customer feedback and complaints process. Ongoing internal training programmes.
Risk owner Kevin Brown, COO
Risk impact and movement
Risk impact: High
Risk movement: Increased
Viability risk: VR New risk: NR
Decreased
Unchanged
Medium
Low
NCC Group plc — Annual report and accounts for the year ended 30 September 2025 36
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