Main Duties & Responsibilities
• To be accountable for all assigned Facilities Management services and staff and contracts ensuring they are effectively managed and that services are delivered and monitored to a high standard, aligned to the University’s business requirements and contribute to the development of the Directorate’s overall direction and vision. • To lead and empower all Facilities Management staff in the delivery of consistently high levels of customer service to students, staff and visitors. • To engage with stakeholders to strategically develop Facilities Services and Service Level Descriptions setting the measurement of these services and communicating performance to stakeholders to enable the achievement of short, medium and long term service development. • To lead in the management of resources in order to implement strategic objectives across the Directorate and University to effectively support change management initiatives. • To strategically plan and manage logistics from goods receipt on campus to point of use, including the development of a logistics centre. • To identify, act on and effectively manage business risk through the development and implementation of policy and procedure standards for all Facilities Management services. • To oversee the effective management of staff in line with the Directorate and University policies and procedures, promoting wellbeing and continuous development of all Facilities Management staff through management and role modelling for your direct reports particularly • To lead on the management of Health and Safety across all Facilities Management services and staff, being accountable to ensure that all statutory and University requirements are complied with. • To manage and facilitate the reuse of resources and the segregation of recyclables with a view to reducing waste costs and where possible realising the financial value of waste streams. • To develop a suitable process for the effective management of all waste streams for the college that is fully compliant with statutory legislation but is developed using best practice. • To collate information, maintain data records and provide information as required by the Operations Managers and other internal and external parties (i.e. HESA/EMR returns). • To be accountable for Facilities Management financial budgets under your control including supporting the Operations Manager Estates and Facilities with the annual budget planning, forecasting and spend management, ensuring all financial policies are strictly adhered to. • To lead on the procurement and strategic review of Facilities Management supplier contracts and services, ensuring a balance of quality and value for money is achieved. • Any other duties that may be reasonably required commensurate with the grade of this position as directed by the Operations Manager of Estates & Facilities (Facilities Management). • The Facilities Manager will normally be required to work Monday to Friday however during busy academic events and peak residential activities you will be required to demonstrate flexibility to work to revised schedules, including the requirement to work on a rotational basis during Bank Holidays and college closure days as determined by operational requirements. • The Directorate is engaged in a culture and behaviour change programme in its drive to achieve recognised standards to significantly improve service to its customers. As part of this drive, the post holder is expected to implement recognised good practice methods in helping their respective teams communicate and function more effectively in delivering a cost effective and efficient service. • The post holder is required to support sustainability programmes and initiatives to minimise the social, environmental and economic impacts of Queen Mary. Where the role can influence energy consumption, waste diversion, water use etc., the post holder will ensure that sustainability impacts are addressed (e.g. in the procurement of goods and services, projects, maintenance programmes etc.).
Made with FlippingBook. PDF to flipbook with ease