What if my provider is not included in the new network? You can still visit your provider by using the out-of- network benefits of your Cigna Vision plan. However, you will need to pay the total amount due at your appointment. To get reimbursed, you can submit a claim form with an itemized receipt. The claim form can be found in the Forms Center of myCigna.com ® . Keep in mind that you’ll need to pay for charges not covered under your plan and it generally costs more to use an out-of-network provider. Choosing a new in-network provider will have lower out-of-pocket costs and help you to avoid filling out extra forms. What else can I do on myCigna.com? In addition to finding details on in-network providers, you can also estimate costs, access your ID card information, and view details about your plan benefits and claims. You can even access special offers with Cigna Vision retailers and online providers. And it’s all available 24/7 in up to 160 different languages. How will this change affect the timing of my vision benefits, such as an annual exam or the purchase of glasses? The frequency for how often you can receive specific benefits will not change. Please review your plan information on myCigna.com for details.
How will new or recent claims be managed? All in-network claims will continue to be managed by your provider, who will submit them directly to Cigna. Out-of-network claims will require you to submit a claim form that is available on myCigna.com in the Forms Center. How will I find information about an older claim? Before your plan renews, you will be able to find your claims on myCigna.com . After renewal, please call 1.800.CIGNA24 for help. Whom do I contact with questions? Visit myCigna.com to review your plan information, or call 1.888.353.2653 if you need help searching for a provider.
* Online scheduling available with select providers. All Cigna products and services are provided exclusively by or through operating subsidiaries of Cigna Corporation. The Cigna name, logo, and other Cigna marks are owned by Cigna Intellectual Property, Inc. All pictures are used for illustrative purposes only. 969624 01/23 © 2023 Cigna. Some content provided under license.
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