High Tech Industry & CX Value Stories

Sustainability and Reuse  Recommerce (Products/Parts)  Remanufacture

Strategic Priorities Attain your organization’s vision

Sales Excellence

 B2B unified

 SmartLabel/Traceability  Responsible Design and Production

Customer Profile  Integrated sales channels for opportunity and quoting  Complex configurations with CPQ  Complex pricing optimization  B2B marketplace platform

 Service Contract Management  Warranty Service  Warranty/returns: Part replacement Service Excellence

Direct to Consumer  Unified Consumer Profile  Personalized Experience  Buying Experience  Marketplace (owned)  Subscription Billing  Return Management  Aftersales excellence

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