Drive Customer Centricity
Service Excellence
Serve all customers providing a unique service experience to increase trust and loyalty. Support B2B and B2C processes leveraging connected devices for proactive service and field service management.
Direct to Consumer Enable data-driven customer engagement across all channels. Deliver the right personalized message at all points of the consumer journey to increase awareness, preference and loyalty with target segments.
Everything-as-a-Service Pivot to selling services bundled with product-as-a- service. Augment B2B, B2B2C and B2C capabilities to increase levels of customer self-service while offering products through a new business model.
Sales Excellence Provide the sales team with smart solutions to ensure they focus on added value activities with customers and maximize the efficiency of sales processes. Simplify complex B2B Sales and enable customer self- service solutions for ordering, claims, invoices and order tracking.
Sustainability and Reuse Offer a safe, attractive, and purpose-driven business to attract new customer segments and differentiate from competition. Launch new business models and sales channels to capture
Success Strategies Achieve your business goals effectively
value from new eco- conscious customers.
Innovative utilities companies manage the balance of operating efficiently under their established business model of generating, distributing, and selling energy while they are searching for new sources of revenue and business outcomes. The following success strategies show a range of approaches based on evolving existing products and processes and exploring disruptive new business models.
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