The Role ….
We are currently on the lookout for an experienced Residence Manager to join the team in our state of-the-art purpose-built student housing in Cambridge (Anglia House). It’s a big job! But you will be part of a team of awesome Residence Managers across the globe, who will support you to ensure we are consistent in the service we provide to our students. • Use your upbeat, outgoing personality to lead, mentor and guide the team to ensure that the student space is running smoothly • Take full responsibility of the budget and P&L, and the financial performance of the student space • You’ll cross all the T’s and dot the I’s, to and ensure you are managing costs and maximizing profit for the property • Follow up on all sales opportunities and ensure the student space is at capacity through short term and long term lets • You have exceptionally high standards, and this is reflected in the overall presentation of the property, you will manage this through regular inspections and working with your awesome team • Manage ‘the good’ and turn around the ‘not so good’ - meaning you will handle complaints and offer excellent customer service to your students • Use your advanced knowledge of safety, security, compliance and building management to ensure core operating procedures are adhered to, followed up on and we are providing a safe secure home to our students • Maintain and develop relationships with key players at the local universities, as well as internal and external suppliers – again here is that winning personality!
Sound good so far?
Here’s what you’ll need:
• Relevant experience running a residence within hotels, hospitality, or better yet student accommodation • Strong interpersonal and communication skills, including the ability to build and maintain quality relationships • Experience within a fast paced, target driven environment with strong focus on sales and marketing
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