Measures and Standards: Key Indicators
2023-24 Highlights
Looking Ahead
Our Approach to ESG
President’s Message
About SaskEnergy
Environment
Prosperity
Our People
Governance
Investing in the safety of our system In 2023-24, we invested $119 million in system integrity and reliability initiatives. This includes our service upgrade program, which is SaskEnergy’s largest program with respect to budget and risk reduction. Through the program, areas where our natural gas infrastructure requires updating are identified, and then upgrade plans are put in place. The program specifically focuses on upgrading service tee connections, which are used to connect gas mains to residences and commercial buildings. These connections — many of which were installed as far back as the 1950s — are more susceptible to leaks than the connections that meet today’s standards. By upgrading the connections, not only are we enhancing the safety and reliability of our system, but we’re also reducing our emissions through the associated reduction in leaks. More than 2,700 service upgrades were completed in 2023-24, occurring primarily in Regina and Saskatoon. SaskEnergy also has an annual leak survey program in place to maintain public safety and the safety of our system. Surveys occur by foot, by vehicle and aerially, and both our above- and below-ground assets are inspected. The percentage of leaks found through our survey program has increased in the last decade due to improvements in technology and in our leak survey process, which has greatly reduced the number of odour calls from our customers. More than 24,000 kilometres of gas lines were surveyed in 2023-24.
Responding to customer safety calls Each year, SaskEnergy responds to more than 14,000 safety service calls from customers. This includes odour calls, carbon monoxide calls, line hits and other emergency scenarios that require the safe consideration of natural gas infrastructure. As a company that provides 24/7 response capabilities throughout the communities we serve, SaskEnergy’s target is to be on-site within 60 minutes of a customer call, more than 80 per cent of the time. This target was exceeded in 2023-24, with 84 per cent of safety service calls responded to within less than 60 minutes and an average response time of 38.4 minutes. Prepared for emergencies We regularly collaborate with industry associations, Crown corporations, provincial regulatory bodies, first response agencies and other natural gas utilities across Canada to incorporate leading safety practices and technology in our operations. In the rare occasion that an emergency does occur, we have a robust emergency response program to protect the public and the communities we serve, our employees, and the environment.
2023-24 ESG Report
23
Made with FlippingBook Ebook Creator