Measures and Standards: Key Indicators
2023-24 Highlights
Looking Ahead
Our Approach to ESG
President’s Message
About SaskEnergy
Environment
Prosperity
Our People
Governance
Added convenience for landlords With new features introduced into SaskEnergy’s Online Account, it is easier and more convenient for landlords to manage multiple accounts. Landlords are now able to manage existing properties online, add new properties, and organize properties into portfolios. They can also link their landlord account with their personal account to share the same credentials. In addition, landlords can self-manage their Landlord Service Transfer Agreements (LSTAs) online. Enhancing ExpressAddress ExpressAddress, a joint initiative launched in 2003 by several organizations in Saskatchewan, allows residents to transfer, connect, or disconnect services online when moving. Several enhancements were made during 2023-24 to improve user experience and provide operational efficiencies, and the focus will shift to gaining new subscriber organizations in 2024-25. The use of ExpressAddress continues to grow, with more than 77,000 requests received in 2023-24, including 16,000 SaskEnergy service requests. Going mobile with a new app for customers SaskEnergy launched our mobile application in 2023-24, giving customers fast and secure access to their natural gas accounts — at any time and from anywhere. The app offers many of the same features available on the Online Account for customers, allowing customers to view their bills, pay by credit card, check their natural gas usage, enroll in paperless billing, apply for Equalized Payment Plans, submit a question to SaskEnergy, and more. By the end of 2023-24, the app was downloaded more than 27,500 times and was rated 4.7 out of five, on average.
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2023-24 ESG Report
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