Contents.
1. Introduction »
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Aims and objectives
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Methodology and limitations
» Entitlement to public services for asylum seekers and refugees in Northern Ireland » The role and powers of the Northern Ireland Public Services Ombudsman » Previous research relating to asylum seekers and refugees in Northern Ireland » The structure of the report
10 11 12 13
Part I: Asylum seekers and refugees’ access to public services in Northern Ireland
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2. Intrinsic and situational barriers facing asylum seekers and refugees in accessing public services
15
3. Barriers to access caused by the design and operation of public services » Home office » Devolved public services 4. Barriers to accessing particular public services and/ or facing particular groups » Education and training » Housing » Health » Children and safeguarding
19 19 20 32 32 35 38 39
5. Issues relating to the resourcing and capability of civil society and advice providers
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Part II: Asylum seekers and refugees’ access to justice (complaints and the role of ombudspersons) 44 6. Barriers to complaining and the role of the Northern Ireland Public Services Ombudsman 45
7. The role of ombudspersons in protecting asylum seekers and refugees: international experiences » Survey findings » International expert roundtable
50 50 54
8. Conclusions and recommendations
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Final report of the of Ombudspersons and the Protection of Refugees and Asylum Seekers (OPRAS) project | 7
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