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UNIT WALKTHROUGH
Speaking
4 Use expressions A–F to complete the dialogue between Helen and a sales assistant. A Could I have a refund please? B The changing rooms are just there, on the left. C Is it the wrong size? D But I don’t like the colour. E How can I help you? F Do you have the receipt?
Shop assistant
Hi. (1)
Returning items at a clothes shop 1 COMMUNICATE Read the questions and check that you understand the words in bold. Then ask and answer the questions. 1 How often do you go shopping for clothes? 2 Do you always try on clothes in the changing room to see if they fit before you buy them? 3 If you buy clothes that aren’t the right size , do you return them to the shop? 4 Do you or your parents always keep the receipt in case you need to ask for a refund ? 2 11 Listen to a conversation in a clothes shop and answer the questions. 1 What is the boy’s problem? 2 Ideally, what solution does the boy want? 3 Where are the changing rooms? 4 What is the solution to the boy’s problem in the end? 3 Complete the Speaking bank with words from the dialogue in Exercise 2. Listen again if necessary.
Helen
My brother bought me this hoodie for my birthday.
Shop assistant
I see. (2)
Helen
No, it fits really well. (3) Do you have it in blue?
Shop assistant
No, sorry. We only have this one in light green or dark green.
Helen
Can I try the light green one on?
Shop assistant
Of course. (4)
Helen
SPEAKING BANK Useful expressions in a shop Shop assistant • How (1)
Sorry, I don’t like the light green one either. (5)
I help you?
Shop assistant
• I’m sorry (2)
that.
• Have you got the receipt? • Would you like to (3)
No problem. (6)
it/them and get
Helen
a refund, or try a different size? • Sorry, we don’t have it/them in (medium/dark blue), but we have it/them in (small/light green). Customer • This (T-shirt)/These (jeans) are the (4) size. • I’d like a refund/a different size. I need it in medium. • Can I try it/them (5) ? • Where are the changing rooms? • I’ll take it/them.
Yes, here it is.
5 TASK Work in pairs. Invent a dialogue like the ones in Exercises 2 and 4. Choose: • an item of clothing and who bought it • a problem with the item • the ideal solution for the customer 6 COMMUNICATE Practise role-playing your dialogue with your partner.
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Unit 1
Innovate B1 SB Batches 1 and 2_2.2.indb 20
24/09/2025 17:48
Speaking Bank provides useful language and phrases for conversation.
Speaking tasks offer a mix of exam-type tasks and real-world situations.
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