people open their shopping accounts and begin shopping. Others start shopping and also want to earn extra cash by referring friends and family to Melaleuca. And some want to start shopping and also earn significant income by enrolling new Preferred Members. Which one interests you most?” And then follow it up with another great question: “Great choice! Tell me, why did you select that option?” I’m confident that asking good questions and having a good closing statement will help you enroll more customers and help them be ready to shop right away. Recently, Corporate Director 4 Jefferson Green was our guest presenter on a North American webinar on how to best use QuickShare PRO and the new Overviews. During his webinar, he encouraged us to to put ourselves in the customer’s shoes and then ask, “What’s the best way for us to proceed? Would you like to open a shopping account and place your order? Or would you like to open your shopping account and refer other people?”
Overview you can share to make it easier to enroll new Preferred Members and help them shop with Melaleuca longer than ever. My personal favorite is entitled “Melaleuca is for Moms and Dads.” I love how the message breaks through in a fun, fresh way. I think you’ll like it too. As you share Melaleuca with others using this new business-building tool, let me give you an observation from coaching and leading sales teams for more than 25 years. Here it is: we all talk too much. Instead of asking great questions that help us meet the needs of our customers, we keep talking. Can you relate? Below are some simple language choices you can use that will change how you feel about transitioning from the Overview into the “close.” Focus more on asking great questions and listen to what’s being said. Avoid asking a lazy question like, “What did you think?” Questions like that open the door for negative thoughts and responses that will derail the conversation. Instead, ask better questions that encourage the brain to think positive thoughts: “What did you like most?” “What was your favorite part?” This one shift in your language creates a completely different feel for you and your potential customer. Focusing on the positives allows the brain to see all the possibilities. Your response to their answer should reinforce what they liked most. For example, if they liked the fact that Melaleuca is the manufacturer and the store, you can easily affirm what you like about that too. Great questions naturally lead to a comfortable closing statement that anyone can do well. I can see many Marketing Executives saying something like the following: “After learning more about being a shopper with Melaleuca, most Talk less. Ask more.
Grow your tomorrow today.
What does all this mean to you? The new QuickShare PRO gives you even more confidence and pride when you share Melaleuca with others. You no longer need to worry about what you’ll say or have the unrealistic expectation to deliver the perfect presentation. Simply focus on sharing Melaleuca with others and let the power of the message win the day. What excites you most about QuickShare PRO and the online Overviews? Over the next 30 days, I challenge you to start using QuickShare PRO and begin using the questions I outlined earlier. When you do, you’ll experience a mindset shift and increased confidence —both keys to helping you reach your goals faster.
What a great example of being really intentional about asking great questions!
Go to page 38 of this Leadership in Action to see all the powerful details of QuickShare PRO.
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JUNE 2019 | MELALEUCA.COM
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