3.3.1 Elevate our patients experience and focus on virtual care
Elevating the digital experience for our patients, families and carers to empower them to make informed decisions about their care outcomes and wellbeing. Enhancing the virtual care digital capabilities to support virtual models of care.
Initiative
High Level Description
Expected Benefits
Implementation Considerations
Leading Entity
Empower health consumers, patients and their family to be in control of their health and wellbeing by introducing a Patient Portal (digital front door). The Patient Portal will allow health consumers, patients and their family to access relevant information relating to their health journey. Examples of characteristics and content of the Patient Portal include: ► Patient’s health information and medical records on - demand at any stage of their journey ► Health education content to uplift health literacy of patients, carers, families and the community ► Two way communication with clinicians through a patient's preferred digital channel. Facilitate and support the delivery of virtual care to our patients and community across care settings by enhancing underlying virtual care tools and systems. Example actions to help achieve this outcome include: ► Support the expansion of virtual care through new channels for patient interaction, including remote communications with health care providers
Empowered patients to be able to take better control of their health and wellbeing Reduced workload on staff by allowing patients to self- service on matters relating to their health Better, more accessible mechanisms to support patient experience. Equitable and timely access to services, improving continuity of care Improved health access for patients across geographies Amplified choices for care, where it is most convenient and where patients feel they are most comfortable.
Consider the medico-legal aspects of patient access to medical records and the possible impact on care delivery Ensure that a Patient Portal is connected to the core eMR in real time When creating a portal for patients consider setting up a consumer group to understand their needs and access abilities.
Northern Sydney LHD in partnership with eHealth NSW
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1.2 Introduce a Patient Portal for patients and their families (digital front door)
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Virtual care must be clinician lead, supported by ICT Leverage smart technologies that make videoconferencing easy-to-use for patients and staff Consider commissioning a virtual care strategy to assess what has worked well in relation to virtual care and remote patient monitoring during the pandemic and what the direction and next steps should be. This should be in alignment to the NSW Health Virtual Care strategy to be released in 2021.
Northern Sydney LHD
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1.3 Enhance virtual care and supporting systems
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Ongoing technical support and refresh of videoconferencing equipment
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► Live and digital-assisted support channels to guide patients when using telehealth platforms.
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