3.3.1 Elevate our patients experience and focus on virtual care
Elevating the digital experience for our patients, families and carers to empower them to make informed decisions about their care outcomes and wellbeing. Enhancing the virtual care digital capabilities to support virtual models of care.
Initiative
High Level Description
Expected Benefits
Implementation Considerations
Leading Entity
Support remote health monitoring and the ability to quickly respond to disease progression by providing the underlining digital tools for remote patient monitoring. This will be supplementary to the in-person quality care provided by clinicians in the district. Example actions to help achieve this outcome include:
Improved patient care in an in-home setting Swift clinical response to chronic care patients
Remote patient monitoring and virtual care must be clinician lead, supported by ICT. For this technology to demonstrate value, the appropriate models of care need to be altered as appropriate by the medical team Consider commissioning a virtual care strategy to assess what has worked well in relation to virtual care and remote patient monitoring during the pandemic and what the direction and next steps should be. This should be in alignment to the NSW Health Virtual Care strategy to be released in 2021. Leverage the statewide remote monitoring vendor panel to provide guidance on selecting appropriate vendor and advice.
Northern Sydney LHD in partnership with eHealth NSW
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1.4 Provide tools to support patient remote monitoring
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Potential reduction in hospital readmission.
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Continuing to build upon the home monitoring capabilities from the COVID-19 response
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► Utilising home monitoring devices and implants to better support and monitor chronic care patients ► Leveraging smart devices and wearables to support self monitoring of health and wellbeing
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Leveraging the statewide virtual strategy opportunities to provide quality health outcomes to our community.
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Continue the rollout of the statewide PRMs initiative and HOPE platform to allow patients and carers with the ability to provide feedback. Leveraging PRMs initiative will support the focus on elevating our patient’s experience, whilst recognising that the patient has a key role in driving health improvements and outcomes.
Greater insights into the patients' health experience and outcomes and ability to improve services PREMS and PROMS are measured, evaluated and used to inform evidence- based clinical care.
Continue to align with the statewide effort in the PRMs and HOPE platform across all clinical disciplines Assign resources and ensure appropriate clinical engagement and project governance.
Northern Sydney LHD in partnership with Agency for Clinical Innovation
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1.5 Leverage statewide Patient Reported Measures (PRMs) and HOPE platform
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