3.3.2 Empower our workforce, improve user experience and mobility
Improving the user experience through systems that are accessible, easy to use and add value to our workforce through automating the mundane, streamlining workflows, providing the real time information to support decisions, and supporting user mobility.
Initiative
High Level Description
Expected Benefits
Implementation Considerations
Leading Entity
Enhance peer to peer clinical collaboration by introducing a real time and mobile communications platform in which clinicians can communicate securely in real time and the conversation can become part of the eMR record. Scenarios and uses include: ► A busy medical team identifying members that have some time to offer immediate assistance ► Obtaining an opinion from one of the colleagues on a clinical case or an image
Enhanced communication platform for clinicians Faster knowledge sharing among clinicians A compliant solution that meets privacy standards.
Leverage statewide investments in peer to peer clinical communications, inclusive of the unified communications initiative Implementation needs to consider the use cases for information sharing across corporate devices (work devices) and private devices (personal devices) Consider real time synchronisation with the medical record, in line with privacy and cybersecurity standards.
Northern Sydney LHD
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2.3 Introduce real time peer to peer clinical communication
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Supporting a clinical handover, etc.
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Improve the usability, security and access of our clinical systems by providing a faster method of logging into applications that eliminates the need to log in multiple times. This is some times referred to as Rapid Access or Tap on / Tap off.
Swifter log in process
Uplift the desktop virtualisation capability
Northern Sydney LHD in partnership with eHealth NSW
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2.4 Rollout Rapid Access functionality
Improved clinical and administrative efficiency
Ensure risk and security processes are designed to support the new log in method Leverage the statewide investments and enhancements in Rapid Access capability. Define the use cases for information sharing across corporate devices (work devices) and private devices (personal devices) Consider user experience, interoperability, secure access and cybersecurity standards. Align to the considerations of initiative ‘5.1 Align to the statewide modern infrastructure procurement and management frameworks’.
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Elevated user experience.
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Support a mobile workforce by providing intuitive and mobile-friendly applications and solutions. This will improve clinical mobility and support workflow improvements initiatives. This initiatives should also align with investments and decisions from initiative ‘4.1 Implement the Single Digital Patient Record (SDPR)’.
Improved workforce mobility
Northern Sydney LHD in partnership with eHealth NSW
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Simplified access to clinical applications Potential to improve patient care delivery.
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2.5 Improve clinical mobility
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