3.3.2 Empower our workforce, improve user experience and mobility
Improving the user experience through systems that are accessible, easy to use and add value to our workforce through automating the mundane, streamlining workflows, providing the real time information to support decisions, and supporting user mobility.
Initiative
High Level Description
Expected Benefits
Implementation Considerations
Leading Entity
Elevate user experience and empower workforce by enhancing collaboration and unified communications initiatives. Example actions to help achieve this outcome include:
Improved means to collaborate in real time Enhanced file sharing capability increasing productivity Streamlined videoconferencing processes and tools Improve how virtual meetings run, reduce emails, stay connected anytime anywhere.
Leverage the statewide licenses to the Microsoft 365 capability and statewide unified communications initiative Assessment of the current telephony needs and capability across the LHD. This will identify people who traditionally uses a desk phone and who still need one to do their job Acknowledge the principle that telephony changes need to be done on a case-by-case basis Continue to upgrade SharePoint online and projects to enhance the look and feel of the local Intranet Stocktake of current videoconferencing equipment to assess the needs of staff. Determine the most appropriate feedback platform for the local workforce Considerations on processes and staff willingness to use the portal Ensure that feedback is acted upon and responded to when received.
Northern Sydney LHD in
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2.6 Enhance collaboration and unified communications
partnership with eHealth NSW
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Leveraging statewide Office 365 rollout and specifically Microsoft Teams to increase real time collaboration and over time replace the need for desktop phones in non-clinical spaces
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Support the Office 365 rollout locally
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► Aligning to the statewide unified communications objectives
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Continuing to equip our workforce with the necessary equipment to take part on videoconference calls, e.g.: headsets.
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Empower staff to take lead on improving the way the LHD ICT operates by enhancing and maturing the feedback platform in Teams and Yammer. This will allow for a formalised ideas channel for staff to provide feedback and submit ideas.
Empowered workforce with the ability to refine day to day operations and contribute to innovation
Northern Sydney LHD
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2.7 Enhance and mature the feedback and ideas portal
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Improved staff engagement.
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