3.3.6 Continue to optimise the ICT service function
Delivering effective technology solutions, transparently and effectively prioritising work in alignment with the organisation, providing high quality support through well resourced and capable teams and effective partnership with statewide organisations.
Initiative
High Level Description
Expected Benefits
Implementation considerations
Leading Entity
Create a more effective ICT function to continue supporting the organisations aspirations by reviewing the current ICT operating and service engagement model and implementing the findings. Example of activities include: ► Identifying opportunities to mature ICT skills (e.g.: DevOps, project management, IT operations, business analysis, architecture), and put in place talent development and capacity strategies to close the gaps
Improved capacity and capability in the ICT function Alignment with local and statewide digital priorities Defined roles, responsibilities and services available across the ICT function Alignment of business demand with capacity in the ICT function Improved collaboration with eHealth NSW
Stocktake of skills and capabilities available across the ICT function to determine the gaps against the organisational and Digital Strategy demand Review and enhance governance and processes to improve collective accountability between ICT function and organisation Assess current governance model and identify opportunities to improve it, along with opportunities to participate at an organisational level Simplify the service engagement model, including site based governance engagements from the current information management committee process Consider leveraging both local ICT and eHealth NSW capabilities when operationalising new systems Considering the implications of the statewide SDPR on the roles and responsibilities of the local ICT function Be cognisant of the need to handle this initiative with the importance and sensitivity it deserves
Northern Sydney LHD
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6.1 Review the current ICT operating and service model
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Review ICT and clinical digital health team collaboration with a view of improving end to end solutions for our users
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► Continuing to invest in the relationship between eHealth NSW and the local ICT function to ensure a two way dialogue and better support desk alignment
Improved benefits realisation
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Reviewing the approach to benefits realisation
Improved collaboration with the organisation Improved transparency and equity of service.
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Review the provision of equipment for staff, including process efficiency, team capacity and culture Improving the management of third party applications including possibly decommissioning non strategic ones
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► Strengthening relationships by fostering collective accountability.
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