ACCESS
Current state of business management capabilities – Level 2 and 3
CORE APPLICATIONS
INFORMATION
SECURITY AND INFRASTRUCTURE
Key Insights:
Workforce Engagement and Business Management
The workforce engagement and business management functions utilised by the LHD are provided by statewide bodies (HealthShare NSW and eHealth NSW) and have a high degree of maturity.
Procurement, Supply Chain & Vendor Management
Strategy, Planning and Innovation
Financial Management
Human Capital Management
Provider Fee Schedules
Payables
Payroll
Rostering
Policy Planning and Standards Setting
Order Management
Revenue Management
Recruitment and Onboarding
Customer Billing
Credentialing
Service Brokerage
Purchasing
However:
Receivable Management
Consolidation and Treasury Reporting
Benefits and Compensation
Performance Management
Funding Allocation (incl. Activity Based)
Catalogue Management
► Misalignments exist between supported processes and local nuances resulting in perceived maturity gaps. ► Systems can be integrated and interlinked further to ensure more efficient and seamlessly automated processes. For example, SARA, StaffLink and HealthRoster could be better integrated to support end-to-end human capital processes.
Account Cross- Organisational
Agency Management
Workforce Demand Management
Health Service Planning
Cost Accounting
Vendor Management
Accruals, Budgeting, Forecasting and Planning
Workplace Wellness Management
Enterprise Planning
Reconciliation
Inventory Management
Governance Management
Cash Management
Tendering
General Ledger
Investment Management
Contract Management
Project Accounting and Management
Service Commissioning
Warehouse Management
Reporting across the board can be improved, for example to track and measure the success of investments and commissioned services. Supporting functions like ethics management, legal services and project accounting require dedicated tools.
►
Other Enterprise-Wide Functions
Transport and Distribution Management
Corporate Records Management
Waste Management
Office Productivity
Linen Services
Cleaning Services
Food Management
Incidents, Risks and Complaint Management
Knowledge and Collaboration
Document Management
Regulatory Compliance
Document Digitisation (Scanning)
Continuity Planning
Instant Messaging
►
Stakeholder Communications
Audio and Video Conferencing
Collaboration and Partnerships
Enterprise Scheduling
Reservations Management
Device Reader
Quality and Safety
► Systems may be in need of an upgrade to ensure alignment with contemporary usability expectations.
Patient Support Services
Customer Relationship Management (Internal)
Ethics Management
Legal Services
Computer Aided Dispatch
Mature Digital Capability
Digital Capability in place but gaps exist
Manual process
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