ACCESS
Current state of patient health and engagement, educational training and research trials capabilities – Level 2 and 3
CORE APPLICATIONS
INFORMATION
SECURITY AND INFRASTRUCTURE
Key Insights:
Patient and Population Health
Patient Engagement
Patient engagement and population health are major gaps for the LHD: ► There are a series of technology gaps (e.g. digital bookings, appointment management, consumer entered data) that stop patients taking a more proactive role in their care. ► Majority of patient and population health functions are undertaken manually. This is undermining the LHD’s ability to achieve its strategic ambition of supporting a healthier community. ► No standardised technology capability exist to support research and trials, the management and execution of which are done through a mix of point systems and manual processes. ► Education and training capabilities are well supported by technology. However, staff identified issues with creating on-demand content and multimodal material, as well as giving the public access to quality health education materials.
Patient Communication
Population Health Management
Patient Risk Stratification
Patient Reported Measures
Awareness Management
Queue Management
Health Monitoring
Interpreter Service
Patient Information and Entertainment
Bookings and Appointments
Chatbots
Chronic Conditions Management
Consumer Information Access
Consumer Entered Data
Webchat
Condition Management
Condition Monitor
Education and Training
Education and Training Management
Education and Training Delivery
Education Material Development
Training and Delivery
Curriculum Development
Performance and Accreditation
Internship Management
Training Management, Planning and Tracking
Research and Trials
Clinical Trial and Translational Research Management
Clinical Research Management
Selection, Identification and Recruitment
Specimen Management
Patient Targeting and Recruitment
Protocol Deviation
Results Reporting
Research and Development Portfolio Management
Conduct Trial
Grants Management
Mature Digital Capability
Digital Capability in place but gaps exist
Manual process
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