ACCESS
Current state of ICT organisation capabilities – Level 2 and 3
CORE APPLICATIONS
INFORMATION
SECURITY AND INFRASTRUCTURE
Key Insights:
ICT Lifecycle Management
The ICT function have developed a good relationship and partnership with the clinical, operational and administrative parts of the organisation. However, they are limited by: ► Gaps in capability (e.g. DevOps, immature Virtualisation and configuration management). ► Capacity issues caused by a lack of staff in high demand areas such as in program and
ICT Management and Monitoring
Delivery and Operations
Standard Operating Environment
Mobile Device Management
Program and Project Management
Service Development and Transition
Application Delivery
Architecture
Release and Deployment
Analysis and Design
Asset Management
Desktop Virtualisation
Security Monitoring
Network Monitoring
Small to Medium Enterprise Services Management
Service Desk/IT Service Management
IT Change Management
Configuration Management
Application Virtualisation
project management roles, service integration, application management, business analysis. Processes that are still maturing, for example, release and deployment does not occur in a defined or transparent way.
DevOps
►
Health Facilities Management
Management of health facilities is highly manual:
Health Facilities Management
► Manual process make the management of equipment and assets difficult, undermining financial sustainability and the ability to maintain these facilities effectively ► Communication tools such as nurse call and paging are in need of modernisation by more contemporary digital alternatives. ► Wayfinding is limited and not rolled out effectively across all facilities.
Demand Management
Operations and Maintenance
Medical Emergency Notification
Nurse Call / Duress
Paging
Asset Tracking
Physical Security and Access Control
Property and Lease Management
Facilities Capacity Planning
Building Control Management
Sustainability Management
Wayfinding
Equipment Management
Mature Digital Capability
Digital Capability in place but gaps exist
Manual process
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