Insights from the Chair + Managing Director 02
Each year we produce this Impact Report to demonstrate how we’re performing and evaluate the real impact of our work.
We are pleased to present the facts and figures that illustrate the impact of our work. While these are necessary and important, often just hearing one person’s story has a galvanizing e ect far stronger than any graph or chart will ever achieve. These human stories matter to us. As part of our 10-year review, we’ve upgraded our organisation-wide operational processes to better understand the journey and needs of our residents and build in the capacity to feedback this input directly into our service delivery. It sounds simple enough, but is in fact a bold strategy that requires us to gather and process better data, review our practices more rigorously, listen more carefully and respond more nimbly and courageously. We believe this will provide the best possible platform to support our growth over the decade ahead, with our residents at the heart of everything we do. We commend our expanding sta teams in all four states for their tireless and innovative work and the compassion they show for the people we house. Our Board continues to provide visionary counsel and careful governance. We will continue to grow and to expand our national footprint. This is our strategy - because it is the only way we can help more people achieve what is their fundamental right - a safe home.
Our sole purpose is to improve the lives of disadvantaged Australians. We do this by providing them with access to safe, sustainable and a ordable housing. By enabling them to make our house their home, where they can feel safe, plan a future and live better lives, the benefits are felt by their families and the whole community. Across Australia, the housing environment continues to be alarmingly challenging for people on low incomes, the aged and those living with illness or disability. The national property boom has delivered bumper revenues to governments and many in the private sector. But it’s also created severe hardship for those who struggle to a ord home ownership and access a ordable rental opportunities. Year upon year, our services are in greater and more urgent demand. We strive to work harder and smarter, driven by a need to ensure that our impact is being felt in the right places and by the right people. This report shows clearly that, yes, we continue to grow in response to the increased demand for a ordable housing. We now operate in four states: Victoria, Tasmania, South Australia and New South Wales. But there is still so much to be done to put right the decades of political neglect, under-investment and legislative and policy imbalances that have created such deeply-rooted housing insecurity in our country.
Arthur Papakotsias Chairman
Michael Lennon Managing Director
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