RegulatoryCompliance andAccreditation.
RegulatorySystem: National Regulatory SystemCommunity Housing (NRSCH)
RegulatorySystem: Victorian Housing Registrar (VHR)
Housing Choices Tasmania:
Housing Choices Australia:
Overall determination was compliant.
Overall determination was compliant.
Recommendations: Standard 1 Tenant and housing services: Housing Choices Tasmania to proceed with plan to upload tenancy management policies and procedures to the website. Improvement opportunities: Complaints and Appeals brochure review to include escalation details to ensure tenants are aware of their right to approach an external agency. (This brochure has now been reviewed.) Complaints Register did not record any appeals, are residents aware of what decisions they may appeal? (This has been completed as per revised Compliments Complaints Appeals brochure.)
The last reporting period was for 2016-17, approved by the Registrar in March 2018 - all performance standards were met. The 2017-18 key performance reporting was submitted on 31 August 2018. We anticipate full compliance with an identified performance improvement measure for vacant turnaround times. A meeting with the Lead Regulator will be held in early 2019 to review performance, and we expect to receive the outcome of our submission in March 2019.
The next compliance assessment is scheduled for 11 February 2019.
Housing Choices South Australia:
Overall determination was compliant.
No recommendations were made.
Improvement opportunities: At the next return, Housing Choices should demonstrate its revised practice of forecasting and monitoring maintenance expenses in two categories within OneHousing and report maintenance outcomes for FY2018 in the format specified in the FPR template.
The next compliance assessment has opened and is due for submission by 3 December 2018.
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Governance, Regulation and Compliance |
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