Challenginghowwecan increaseour impact inthisway, is anatural progressivestep inour growthanddevelopment.
As a national housing group, we are ten years old this year and being good at housing is what has got us where we are today. Birthdays are a time to reflect on the past and evaluate what lies ahead, and this year was a perfect time for us to reflect on our impact as we set our vision for the next ten years. One of the principles that has always guided Housing Choices’ growth is the strongly held belief that what matters most about our work is the impact it has on the lives of our residents. We want our residents to experience the best ‘home life’ they can, secure and confident enough to take up the value-adding life opportunities and pathways we know a good home life can bring. To tailor services to meet the needs of our residents and deliver them more eectively, we are mapping the resident journey to gain a deeper insight into their experience. This will be achieved through meaningful engagement and listening to our residents; where and how they want to live; what kind of home they aspire to; what they need to help them fulfil this goal; and how we can best respond to changes in their needs and circumstances.
This year we engaged a consulting partner that specialises in human-centred design. They worked with us to gather evidence, distill feedback from sta, residents and stakeholders and develop insights that are real, relevant, actionable and will position us for future success. With this knowledge we will transform our practices; plan, innovate, deliver and adjust our services to meet our residents’ needs now, and as they change over time.
South Australian residents after their workshop
When we look back at ourselves in 2028, we will see a vibrant organisation that not only provides lots of great housing outcomes across the country, but also increases residents’ chances of finding the pathways and taking the opportunities that will help them create a really good home life - one they can take with them if they move and can pass on to their next generation.
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Transforming the resident experience |
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