$10.3m Total spent on repairs + upgrades
536 Allocations
1% Total rent arrears
RobertaBuchanan General Manager, Housing Services
As we expand our national footprint, our approach is to think nationally but act locally. Every region in which we expand is di erent; di erent protocols, funding models, needs and operating environments.
Transitioning to a new landlord can be an anxious time for anyone, particularly for people living with disabilities, their families and carers. Our transition team built strong relationships with all residents to assure them of a positive outcome, that we were here for the long haul, and committed to the concept of greater choice and control for residents. Our residents very quickly took up the opportunity to become more involved in how their homes were managed and tell us what they wanted from their tenancy manager. We also built strong relationships with the sta who had been providing the independent living services in these homes, as they transferred across to our partners. The response has been clear: just how important it has been to the smooth transition for sta to know that Housing Choices, as tenancy manager, clearly understood that these homes are also their workplaces. How we rolled out this transition, while bespoke, was based on our long experience in disability housing and the principles we employ in this work in other places. In each state we operate, Housing Choices is a registered NDIS provider. The collaborative approach we took in New South Wales – incorporating the needs of owner, residents, families, carers and support workers – is the key to our success in this important area of housing people with a disability. As the NDIS rolls out, with all its inherent complexities, it’s important to remember that the outcomes should, and can, be positive and rewarding for everyone.
Clearly understanding where and how we can really contribute in each region has been a key element of our successs and our impact. As you read the State Managers reports to follow, you will appreciate the di erent styles, priorities and methods of operation we employ to meet those di ering local challenges and needs. But it’s through our expanding national footprint that we have the capacity to act with such flexibility and apply the economies of scale and smooth operational practices to help achieve our goals in a way that has real impact in a particular region. Our work in New South Wales is just one example. This year, in partnership with Life Without Barriers and Australian Home Care Services we assumed management of 133 tenancies in the south-east of Sydney. While this is a relatively small portfolio, we are extremely proud of this service as it highlights our expertise in partnerships and managing assets on behalf of government but, most importantly, it demonstrates our ability to deliver tailored housing services for people living with a disability.
As the NDIS rolls out, with all its inherent complexities, it’s important remember that the outcomes should, and can, be positive and rewarding for everyone.
LifeWithout Barriers and Housing Choices sta at an introductory forum following our expansion intoNSW.
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Transforming the resident experience |
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