93.6% Repairs completed on-time
83% Overall resident satisfaction
96.1% Complaints resolved within 30 days
$4.6m Total spent on repairs + upgrades
239 Allocations
1.3% Rent arrears
Our community development work fosters a sense of belonging amongst our residents, providing social and other opportunities through which they can connect, communicate and generate positive change. We look forward to building this side of our operations in the years ahead, in response to new and improved social impact evaluation processes. The Victorian Resident Advisory Committee (VRAC) system remains a vital tool for us; monitoring our performance, scrutinising new policies, advising how we can resolve and prevent common complaints, assisting with grant and fund applications, communications with residents and overall transparency and e ciency. Their feedback has been invaluable, particularly this year as we laid down the building blocks for what will be a productive and innovative 2018-19 year. The Victorian team’s hard work, and our excellent standing in the sector and as a valuable partner, places us in a strong position to make a significant impact on the lives of those who need our services. In the coming years we will see the benefits of the e ort expended now, behind the scenes, in building a framework for evaluating impact, so we can truly measure our e cacy and adjust our operational practice
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Transforming the resident experience |
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