$4.4m Total spent on repairs + upgrades 94.4% Repairs completed on-time
97.4% Complaints resolved within 30 days
88% Overall resident satisfaction
199 Allocations
0.4% Rent arrears
My sincere thanks go to our Tasmanian Resident Advisory Committee (TRAC) members who so readily participate in meetings and forums and continue to demonstrate such enthusiasm, energy and commitment. We increasingly look to this group to enhance our service delivery and practices. Their input and experience are unique and very highly valued. development activities that funded a number of wonderful initiatives; The Living Well Program that builds self-esteem and confidence through teaching e ective speaking and interview skills, provides tips on how to reduce daily living costs and healthy living, and advice on garden and home maintenance; a partnership with Hellyer College students and Burnie Council to enhance the toddler play area at Shorewell Park Reserve; our The Curtains for You program that encourages sewing skills and enables residents to make and install curtains in their home; the construction of an outdoor shelter at Burnie Community House to provide opportunity for more activities; cooking classes; our garden competition and the Reward Your Neighbour project. We also awarded 16 $1000 scholarships to the children of our residents, to help further their educational aspirations and yet again, Harmony Day in Hobart saw hundreds gather at Queens Walk to celebrate diversity in all its glory. This is an outstanding community cultural celebration that really typifies the character of Housing Choices – warm, engaging, creative, collaborative and really well-run. Through the Resident Community Fund Grants Program we committed a total of $110,000 to community
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Transforming the resident experience |
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