88.2% Complaints resolved within 30 days
81% Overall resident satisfaction
89.2% Repairs completed on-time
$1.2m Total spent on repairs + upgrades
98 Allocations
1.1% Rent arrears
Our continued collaboration with Neami’s Links to Wellbeing program allowed us to successfully introduce a psychologist service into our on-site health suite. Links to Wellbeing recently won the Adelaide Primary Health Care Network AGM Collaboration and Integration Award for outstanding work for its partnership with Housing Choices and Catherine House. Our Common Ground Program in Port Augusta continues to be delivered in partnership with the Salvation Army. The program provides permanent, supportive rental housing and case-managed support services for the homeless and those struggling to access housing in the private rental market. Over the year, more than 350 residents participated in our social activities and community programs, and more than 120 residents participated in training and education for life skills, including cooking, educational courses, personal safety, gardening and more. We continue to see strong uptake from residents for our on-site health services. Focus groups were conducted with residents to help develop a community development plan to be launched across our entire portfolio in late 2018. All our new activities are designed to complement our existing and highly regarded Common Ground Programs. In metropolitan Adelaide, we are building strong connections between old and new portfolio residents, introducing several programs and activities that will be delivered to all our residents. Just one of these new initiatives was a Certificate II in Business course delivered in partnership with the North-East College of Business. We have developed new partnerships and working relationships with local government, non-government organisations, community and volunteer groups in our portfolio areas and we now have more than 40 partners in South Australia. Our Common Ground resident advisory group continues to meet regularly, and our ROSAS resident advisory group will be up and running soon. Both will play a major role in building new partnerships and shaping community development activities for the future.
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Transforming the resident experience |
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