Our corebusiness isprovidingpeople withhighquality, safeanda ordable housingtosuit theirneeds. Our residents are primarily people on low incomes, older people, women and children escaping family violence and those living with a disability. We know that a house is more than bricks and mortar and a neighbourhood is more than streets and roads. The most vital elements are the people who live in our houses, the families who populate our neighbourhoods, and the relationships they establish with us and each other. That is why we value highly how we interact with our residents and the feedback we receive from them, which increasingly informs our operations. Our e ective partnership model allows us to introduce our residents to support services and pathways which improve their opportunities and circumstances; stabilising their tenancies and allowing them to live their best life.
From the welcoming smile that greets a resident at our o ce receptions, to the phone call inquiry answered by an understanding and knowledgeable sta member, to the timely response to a request for information or property maintenance; we are commit- ted to treating our residents with the utmost respect and consideration. Each year, our Resident and Partner Satisfaction Surveys provide critical information about what we are doing well, where we can improve, and help us monitor the working relationships that are vital to supporting our residents into stable, long-term accommodation. Our aim is to develop innovative housing solutions based on real evidence, ensure our experience is documented and evaluated so we can advocate for our residents, and adapt our business and services to meet their changing needs and a changing sector environment.
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Introduction |
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