Housing Choices Australia Annual Report 2018

Smooth. Ecient. Positivehousing transfers. The transfer of public housing to management by the community housing sector in South Australia is supporting the development of a multi-provider social housing system to deliver positive resident and neighbourhood outcomes. It is also playing an important role in the stabilisation of stock numbers and supporting the retention of important publicly funded housing assets, by ensuring funding is available to address a significant maintenance backlog and important property upgrades, to support the needs of residents. The transfer program has also been designed to support a substantial growth program for new aordable housing supply, with community housing providers committed to deliver hundreds of new dwellings over the 20-year contract.

Housing Choices was successful in its tendering for the tenancy management transfer of 840 Housing SA (public housing) properties as part of Renewal SA’s Renewing Our Streets and Suburbs (ROSAS) program, the second and largest public housing transfer in the state. These properties, located in the city, inner-east and north-east suburbs of Adelaide, were ocially transferred in late September 2017. The transfer of properties has been at the core of our growth in South Australia, with the doubling of the local workforce (to 27 FTE positions) and employment of contractors and casual sta to support operations for new and existing residents in the portfolio.

Over the last year, ourPropertyTeam hasdelivered:

Over the last year, ourHousingOcers:

Over the last year, ourCustomer Service Team:

$667k of responsive maintenance $118k in vacancy maintenance $496k of upgrades to properties

Processed and completed 2282 responsive repair orders

Visited 460 properties

Helped 32 residents with hoarding

Received 8932 phone calls, 96% were answered

Registered 208 people on the Community Housing Common Register

Welcomed 94 new residents + 8 transfers Found 74 residents needing support

69 | Annual Report 2018

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