Hot Runner & Temperature Control Warranty Hot Runner Systems
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DME Company 29111 Stephenson Highway, Madison Heights, MI 48071 Tel. 248/398-6000 n FAX 248/544-5113
DME Hot Runner Systems and Temperature Controllers are warranted pursuant to DME Company’s standard terms and conditions (see page 5) for the time periods set forth below. The warranty (i) covers items sold and shipped [supplied in accordance with orders placed by the customer with DME on or after JULY 1, 2003], (ii) applies only to the original DME customer and, (iii) is not transferable to subsequent owners of the product except as specifically set forth herein (see Transferability below for conditions). WARRANTY PERIODS APPLICABLETO SPECIFIED DME PRODUCTS; COVERAGE STARTS UPON DATE OF SHIPMENT: Item Coverage DME Stellar and Hot One Hot Halves (plates designed, machined & assembled by DME, excluding Electrical Parts) DME-Global Blue Warranty tag installed on Hot Half Plastic leakage, due to manufacturing defect, within hot runner plates covered for Two (2) years; excluding Gate Detail. DME StellarONE Fixed and Valve Gate Hot Halves (plates designed, machined & assembled by DME, excluding Electrical Parts) DME-Global Blue Warranty tag provided with components Plastic leakage, due to manufacturing defect, within hot runner plates covered for ONE (1) year; excluding Gate Detail.
DME Hot One, Stellar & StellarONE Fixed and Valve Gate Manifold and Components (neither plates nor assembly supplied by DME, excluding Electrical Parts) DME-Global Blue Warranty tag provided with components DME-CN Smart Fixed Gate and Valve Gate Hot Halves and Manifold & Components (excluding Electrical Parts) DME-Global Black Warranty tag provided with components
One (1) year on components only.
No warranty outside of Country of Manufacture. Contact Country of Manufacture for local warranty coverage. Warranty Coverage is not transferrable outside of country of origin.
DME Electrical Parts (all heaters and thermocouples)
One (1) year
DME Mold Controls and Valve Gate Controls ( excluding Fuses & Triacs, Power Packs & Trolley as appropriate )
One (1) year - Pumping systems, Valves & Solenoids Two (2) years - Smart Series Mainframes & Modules TSP, TSP Plus & SVG Electronic Controllers
Replacement or repair will be made at the election of DME; implemented at a DME facility and/or by shipment of replacement parts to the customer for installation and/or return of defective parts to DME for repair. Transferability: This warranty may be transferred by the original DME Customer to a subsequent owner of the product if all of the following conditions exist: (i) the original DME Customer purchased the product for purposes of re-sale or other immediate transfer and DME was made aware of these purposes at the time of purchase in writing, (ii) within thirty (30) days from the date of invoice, DME is notified in writing of the transfer and provided with the name of the new owner (hereafter “Transferee”), the contact person of the Transferee and the Transferee’s address. Exclusions: • Normal wear of the system and components including, but not limited to: Nozzle Tips, Nozzle Seal Rings, and Electrical connectors • Damage to the critical seal-off areas on the manifold, nozzle bodies, or in the mating cavities or cavity inserts caused by improper assembly, operation, disassembly and maintenance • Wear or damage resulting from corrosion or processing of abrasive/aggressive resins • Damage due to failure to follow recommended operation and maintenance procedures specified in the DME Hot Runner Manual, Hot Runner Nameplate, Service Bulletins, User Manuals or failure to follow standard industry operation and maintenance procedure • Damage caused by abuse, neglect, and failure to adhere to DME instructions and operational recommendations • Damage caused by improper installation, operation and maintenance • Damage resulting from modifications to the product or component parts, abuse or neglect • Failure caused by modifications made to the product without the prior written approval of DME • Damage resulting from operation of products at injection pressures greater than 20,000 psi (1360 bar) on Hot One, Stellar & Smart One VG Systems;
unless specifically designed and manufactured for higher pressure applications in agreement with manufacturer • Damage or failure caused by the product’s inability to perform as a component of a system design not supplied by DME • Operator absence or operator error • Operator maintenance and training capability • Electrical interruptions
• Events beyond the control of DME • Errors or actions by a third party • Non-compliance with local laws, codes, ordinances or regulations codes or bylaws unless DME is informed of them by our customer at the time of order placement
U.S. 800-626-6653 • Canada 800-387-6600 • dme.net • store.dme.net
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