Lincoln is recognized by Planetree Medical Intensive Care Unit II team at NYC Health + Hospitals/ Lincoln receive Beacon Award For Excellence
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Star of the Month Ericka Deleon Finance Coordinating Manager
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PLANETREE INTERNATIONAL Recognizes three NYC Health + Hospitals locations for their commitment to enhancing the staff, patient and family experience in health care settings
Certification recognizes “Excellence in Person-Centered
Care,” which improves staff, patient and family
engagement while delivering better patient outcomes, lower rates of staff burnout, and lower costs of care delivery Planetree International works with health care systems and organizations across the globe N YC Health + Hospitals announced today that three more of its facilities have been certified by Planetree International for excellence in person-centered care for a total of 9 sites recognized by the organization. Planetree works with organizations across the globe to enhance the staff, patient and family experience in health care settings. Over three years, these sites met several criteria to provide high-quality care, improve clinical outcomes, enhance patient experience, and develop workforce recruitment and retention. Planetree’s model of patient, family, staff, and community engagement has shown to improve patient outcomes, lower rates of staff burnout, and lower costs. For the first time, the organization recognized NYC Health + Hospitals/Lincoln, Queens, and Woodhull. Additionally, NYC
Health + Hospitals/Coler received an honorable mention in their improvement and dedication of person-centered care practices, especially in their commitment to engaging their residents and staff. “Having the framework to develop person-centered care practices allows us to reconnect to our purpose and why we got into health care,” said NYC Health + Hospitals President and Chief Executive Officer Mitchell Katz, MD. “Person- centered care is the reminder that our patients and staff are our partners. It is our hope that our patients, their caregivers, and our staff feel the impact of what it means to experience person-centered care at the largest municipal public health system in the nation.” “The experience of NYC Health + Hospitals shows what
can be accomplished when a team of deeply committed, highly innovative and supremely driven caregivers take the courageous leap to redefine priorities and reorganize systems to put patients first,” said Michael Giuliano, Chief Operating Officer at Planetree International. “Certification by Planetree International is a significant recognition of NYC Health + Hospitals’ commitment to provide the highest quality and safest care, with the best patient experience,” said NYC Health + Hospitals Senior Vice President and Chief Quality Officer Eric Wei, MD, MBA. “Focusing on a person-centered approach is how we strive toward creating a care journey that is free from inequity while enhancing access for all New Yorkers.”
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The second cohort to complete the person-centered certification are:
The criteria for person-centered care include: Partnering with patients and their loved ones, which can include shared decision- making, compassionate and empathetic communication, and having the patient identify their treatment goals. Increasing family involvement and presence in all aspects related to patient care. Supporting providers and staff, which can include emotional support and participation in decisions that impact their work. Tailoring care to meet the individual needs, values and preferences of patients and their loved ones. Making data-driven improvements, including data on clinical quality, patient experience, and staff and provider engagement and well-being. Certification was awarded to each location following a rigorous application process, and a site visit by representatives from Planetree International; focus groups with patients, families and staff; and a review of quality of care measures and patient outcomes. For more information on Planetree International’s Person-Centered Care
1
1 2 3
NYC Health + Hospitals/Queens, Silver
NYC Health + Hospitals/Lincoln, Bronze
2 3 4 5
NYC Health + Hospitals/Woodhull, Bronze
They are joined by our first cohort who received certification earlier this year.
4 5 6 7 8 9
NYC Health + Hospitals/Bellevue, Silver
NYC Health + Hospitals/Elmhurst, Silver
NYC Health + Hospitals/Jacobi, Silver
NYC Health + Hospitals/Kings County, Silver
NYC Health + Hospitals/Gotham Health, East New York, Bronze
NYC Health + Hospitals/Gotham Health, Morrisania, Bronze
Certification Program, visit: planetree.org/certification
LINCOLN FEBRUARY 2024 NYC HEALTH + HOSPITALS/LINCOLN MEDICAL INTENSIVE CARE UNIT II RECOGNIZED WITH AMERICAN ASSOCIATION OF CRITICAL- CARE NURSES SILVER-LEVEL BEACON AWARD FOR EXCELLENCE
NYC Health + Hospitals/ Lincoln announced today that the Medical Intensive Care Unit II recently received a silver-level Beacon Award for Excellence from the American Association of Critical- Care Nurses (AACN). The Beacon Award for Excellence, a significant milestone on the path to exceptional patient care and a healthy work environment, recognizes unit caregivers who
successfully improve patient outcomes and align practices with AACN’s Healthy Work Environment Standards. The silver-level Beacon Award for Excellence signifies an effective approach to policies, procedures and processes that includes engagement of staff and key stakeholders. MICU II earned its silver award by meeting the following evidence-based Beacon Award for Excellence criteria: • Leadership Structures and Systems
“It gives me great pleasure to congratulate NYC Health + Hospitals/Lincoln Medical Intensive Care Unit 2 for attaining the silver-level Beacon Award for Excellence from the American Association of Critical- Care Nurses (AACN),” said NYC Health + Hospitals Senior Vice President, Chief Nursing Executive Natalia Cineas, DNP, RN, NEA-BC, FAAN. “Earning a Beacon Award represents a significant milestone on the path to exceptional patient care and healthy work environments. This impressive designation is a clear indication that Lincoln MICU 2 maintains a positive and supportive work environment with a high degree of collaboration between colleagues and leaders, nurturing empowerment and leadership among the nursing staff, and working together to successfully improve patient outcomes.”
• Appropriate Staffing and Staff Engagement
• Effective Communication, Knowledge Management and Learning and Development
• Evidence-Based Practice and Processes
• Outcome Measurement
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Lincoln Hospital CSS Training First Hospital to Kick-off L incoln Hospital becomes the first NYC H+H acute teaches non-behavioral health staff the essentials of communication and safety when interacting with patients who may
of this class, including our very first “Train the Trainer” session with Lincoln staff who will supplement as trainers when needed. Thank you to our Central Office colleagues, Dr. Birnbaum, Dr. Zaurova ,Nargus Harounzadeh, Jermaine Welsh, Selvin Wilson and Chatura Smith, and to our Lincoln team, Lillian Diaz (CNO), Frankie Hamilton, Tara Shajan, Rita Bascom and Christopher Stahling, for making Lincoln the pilot
site for this exciting new curriculum.
care site to launch the new Communication and Safety Skills course designed specifically for non-behavioral health staff! While PMCS remains the standard training for the department of behavioral health, Central Office designed a special abbreviated curriculum which includes a one hour ELM module, and a three hour in-person skills session, which
have the tendency to become agitated or aggressive. Rita Bascom and
Christopher Stahling make up Lincoln’s core training team that will facilitate this training for all of our non-behavioral health staff, hospital-wide. Thank you to Selvin and Jermaine from Central Office for coming on-site to teach the first week
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BHM
2024
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MISSION & VALUES New York City Health + Hospitals is committed to excellence in health care. Our providers work together to provide comprehensive, personalized care to all New Yorkers. MISSION Joint Commission Preparedness comprehensive health services of the highest quality in an atmosphere of humane care, dignity, and respect. • To promote and protect, as both innovator and advocate, the health, welfare, and safety of the people of the City of New York. • To extend equally to all New Yorkers, regardless of their ability to pay, • To join with other health workers and with communities in a partnership which will enable each of our institutions to promote and protect health in its fullest sense – the total physical, mental and social well-being of the people. VISION New York City Health + Hospitals’ vision is to be a fully integrated health system that enables New Yorkers to live their healthiest lives.
VAL New York City Health + Hospitals i racial equity and has established th will help us offer our patients a bette will increase staff awareness to beco and vision of th
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STRATEGIC DIRECTION New York City Health + Hospitals has developed five Strategic Pillars for all facilities and services to persevere toward common goals and efforts that align with the organizational strategy. They are:
LUES is built on a foundation of social and he ICARE standards for all our staff. It er experience when under our care and ome better engaged with the mission he organization.
• Quality & Outcomes • Care Experience • Financial Sustainability
• Access to Care • Culture of Safety
The pyramid diagram displays an integrated approach for how the NYC Health + Hospitals’ Vision, Mission, Values, and Strategic Pillars all build upon each other in an effort to provide the most comprehensive services to patients, families, and the communities served by the System
Integrity Keep Everyone Safe Compassion Keep Patients First Accountability Manage Resources Respect Work Together Excellence Pursue Excellence. Keep Learning.
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