Registration Policies

Payment, Cancellation and Refund Policy for 2020 Aging in America Please keep the following payment and cancellation policies in mind when completing the registration process for the 2020 Aging in America Conference. Payments • Individual online registrations must be paid by credit card (no “pay later” online option is available).

A registration may only be transferred to one person, and the individual submitting the substitution request is responsible for all financial obligations (any balance due) associated with the substitution. • Refunds will not be granted after February 17, 2020. No exceptions will be made. • ASA regrets that refunds will not be given for no-shows. If you do not want to risk having to cancel your registration and forfeit all or substantially all of your registration fees, you should plan to register on site at the higher on-site registration rates. Written requests for refunds must be sent to the ASA Customer Service Department by fax to (415) 974-9600 or by email to Refunds will be issued no later than 45 days following the Aging in America Conference and will follow the schedule below. For cancellation requests received: By December 22, 2019: You will receive a 75% refund of your conference registration fee. December 23, 2019–February 17, 2020: You will receive a 50% refund of your conference registration fee. After February 17, 2020: No refunds will be issued for any reason. In lieu of a refund, substitutions are allowed for a $50 processing fee. The act of registering for the Aging in America Conference signifies that you agree with our policies, disclaimer of liability and photography release. To see the complete text, visit and click on Registration Information. ASA organizational members may register up to six designated group members using membership IDs to receive ASA member rates. Please contact with questions about membership IDs and eligibility. To register a group of five or more, please call ASA at 800-537-9728.

• Individuals may register by fax or mail for an additional $25 processing fee. Phone registrations will be charged a $45 processing fee because of the time involved in manually inputting your registration data and processing the fee while you are on the phone with a customer service staff member. • All fax and phone registration orders must include credit card payments to be processed. All mailed registration orders must include either credit card or a check payment to be processed. • Group registrations with purchase orders are considered provisional until paid, at which point they will be confirmed. • Unpaid balances are due within 30 days of invoice date, including group invoices. Registrations with unpaid balances beyond 30 days are subject to cancellation (individuals would need to re-register at the prevailing rate). • A $50 fee is applied to balances for returned checks. Cancellations and Refunds • The conference registration fee will be nonrefundable in the event of cancellation of the meeting due to circumstances beyond the control of ASA. • Payments for optional events are nonrefundable. Other refunds are issued in accordance with the refund schedule shown below. • Transfers of registrations (substitutions), including those transferred to someone else on site during the conference, are permitted for a $50 processing charge.

Bring Your Whole Team and Everyone Saves! You can save up to 10% on your registration when you register as a group. Groups of five to nine registrants will be given a 5% discount on conference registration fees.* Groups of 10 or more registrants will be given a 10% discount on conference registration fees.*

*Presenters and volunteers count toward the five-person group minimum but their fees are already discounted so they do not receive an additional 5% off fees.



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