A relatively recent historical example would be the shift in air travel security rules from the initial crisis response after 9/11 in 2002 and 2003 to the beginnings of the format we now use that developed in the three to five years after that and is now considered commonplace. As you will recall from that transition, rules continued to shift, in some cases becoming more restrictive, but generally becoming less so, with public activity moving toward the so called “new normal.” The same will be true during this time, although likely on a more accelerated basis due to the magnitude of the impacts of the crisis level restrictions and the importance of economic recovery. During the transition phase, more businesses will be allowed to reopen and those that already have will see operating restrictions further reduced, but not eliminated. The changes in operating procedures will converge toward new and more permanent models suitable to the risks and economic requirements of each industry and region, tempered by regional differences in government and social philosophy. The first attempts at more durable and workable versions of increased spacing, capacity adjustments, personal and structural barriers and sanitation practices will occur and evolve. Within this context, key recommendations and areas of focus include: Continuing to watch for promising adjustments and approaches taken by others and applying them to your own environment Using operating results, customer and employee feedback and revised government directives to inform easing or adjusting of rules. Taking initial steps to make temporary structural changes permanent as needed Experimenting with internal design and materials to improve the comfort, efficiency and appearance of barriers and spacing requirements Planning in advance for long-term adjustments in space, product lines, pricing, staffing and business models to reflect the clearer picture of the evolving “new normal” Publicizing and celebrating successes, enhancements and easing of restrictions Personalizing the evolving long-term operating patterns to your particular business and customer base Recovery Phase (September 2021 to Early 2023) During the recovery phase, the transitional steps taken in preceding months will be further refined and made permanent. The most important aspect of this phase will be the end of direct unpredictable and rapidly changing governmental intervention in exchange for stabilized and permanent policies upon which operators can rely for future planning.
∴ PRESCRIPTIONS
98
Made with FlippingBook - Online catalogs