Virtual Re-Opening Training Book FINAL FILES

Once the pandemic has permanently receded, remaining public health measures will be targeted toward preventive measures to slow the spread of any future occurrence before it is widely recognized to reduce the chance of exponential growth before government and industry can react. For a period of time, sanitation and protective measures will be an actual marketing point, useful for assuring edgy customers of maximum possible safety. Eventually they will become commonplace and most likely required, much like sprinklers, crash doors, fire exits and other prior safety enhancements responding to prior crises. However, even with required and widely accepted safety measures, convenience, comfort, cost and efficiency remain factors that must be regularly reevaluated with adjustments made as new procedures or technologies are invented. Within this context, key recommendations and areas of focus include:  Active pursuit of diversified supply lines for all sanitation, PPE and other health protection supplies, including development of tribal production for internal use and external sale where feasible  Study and monitoring of enhancements to improve the comfort of PPE for employees and customers without losing effectiveness  Analysis of interior design standards to make distancing and barriers for customers and staff, both front-of-house and back-of-house, more attractive, less intrusive and more convenient/efficient

 Segmentation of customer and work groups into smaller clusters where possible to reduce potential spread, either through space designation, activity/process segregation or scheduling  Identification of key customer groups for special attention that can be attracted by providing added protection versus the general population  Active discussion at the association and tribe-to-tribe level of innovations, best practices and supply sources  Frequent reevaluation of the placement and types of sanitizing equipment to ease and enhance customer and employee usage and decrease the cost and time needed to refill, replace and dispose of spent materials  Customization of PPE with logos, names and other marketing material for sale or free distribution as appropriate to staff and customers  Active training of staff on engagement with customers and each other to encourage cooperation in policies and procedures in a non- confrontational manner with clear chains of command for reporting or enlisting aid in situations of non-compliance  Pursuit of opportunities to provide sanitation and PPE supplies with logos on a charitable basis to people or institutions in need  Automation of dispensing, tracking, and resupplying of sanitation and PPE wherever possible

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