Even with at-machine ordering and increased dedicated space for food served on the floor, menus will need to continue the shift toward more utensil-free fare and sanitary coverings to increase consumer confidence. The evolution will come in the shift from pre-made to custom-made at time of order with coverings placed over the items immediately prior to service rather than early in the morning or the day before. The other aspect that will require further evolution will be the conflict between masks for customers and eating or drinking. The same problem is being faced with smoking. While we anticipate that mask requirements for all customers will be temporary rather than permanent, there will undoubtedly be a large percentage of customers that choose to wear masks whether required or not. This is actually not new. In Asia, mask wearing as a matter of course has long been common, including by casinos customers. The difference is that mandatory mask wearing causes more conflict when customers need to access their mouths. When it is not mandatory, they can remove and replace them at their convenience. Even now, some casinos that require customers to be masked make allowance for brief removal for drinking. Within this context, key recommendations and areas of focus include: Design and operational planning for increased food and beverage service on the gaming floor, including necessary regulatory changes, ordering equipment, space to set food and drinks and shifts in staffing Reconfiguration of buffets and other underutilized restaurants and bars to food court or food hall concepts or other space needs Shifting of menu mixes to ease the transition to on-floor consumption but maintain quality and freshness
Increases in outdoor dining and drinking areas where space and climate permit, including increased climate buffering efforts such as awnings, heaters, coolers/misters and windscreens Adjustments to marketing efforts and players’ club rewards away from discounted food and beverage Premium food and beverage service for high-value customers and private gaming areas.
Enhanced room service for casinos with hotels and increased packaged food vending and microwavable or kitchenette-preparable food Other Gaming Prescriptions While the three main areas discussed cover much of what will be needed for Indian casinos, some additional general recommendations for the Indian gaming industry are listed below:
∴ PRESCRIPTIONS
115
Made with FlippingBook - Online catalogs