Virtual Re-Opening Training Book FINAL FILES

 Study and monitoring of enhancements to improve the comfort of PPE for employees and customers without losing effectiveness  Analysis of interior design standards to make distancing and barriers for customers and staff, both front-of-house and back-of-house, more attractive, less intrusive and more convenient/efficient  Segmentation of customer and work groups into smaller clusters where possible to reduce potential spread, either through space designation, activity/process segregation or scheduling  Identification of key customer groups for special attention that can be attracted by providing added protection versus the general population  Active discussion at the association and tribe-to-tribe level of innovations, best practices and supply sources  Frequent reevaluation of the placement and types of sanitizing equipment to ease and enhance customer and employee usage and decrease the cost and time needed to refill, replace and dispose of spent materials  Customization of PPE with logos, names and other marketing material for sale or free distribution as appropriate to staff and customers  Active training of staff on engagement with customers and each other to encourage cooperation in policies and procedures in a non- confrontational manner with clear chains of command for reporting or enlisting aid in situations of non-compliance  Pursuit of opportunities to provide sanitation and PPE supplies with logos on a charitable basis to people or institutions in need  Automation of dispensing, tracking, and resupplying of sanitation and PPE wherever possible AUTOMATION  Conversion where possible to touch-free processes, particularly in restrooms, entrances and other places where motion sensing is practical  Conversion where practical to automated dispensing from supplies, to products, to currency/change, to PPE, to liquids, to raw materials and to any other potential machine dispensable item or service  Training for staff on the proper use and maintenance of automated equipment and dispensers  Education and promotion for customers on the use and benefits of automated equipment  Inclusion of added automation in any redesign, renovation, expansion or new development to the extent allowed by space, capital and market position

∴ EXECUTIVE SUMMARY

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