Food and Beverage Service Design and operational planning for increased food and beverage service on the gaming floor, including necessary regulatory changes, ordering equipment, space to set food and drinks and shifts in staffing Reconfiguration of buffets and other underutilized restaurants and bars to food court or food hall concepts or other space needs Shifting of menu mixes to ease the transition to on-floor consumption but maintain quality and freshness Increases in outdoor dining and drinking areas where space and climate permit, including increased climate buffering efforts such as awnings, heaters, coolers/misters and windscreens Adjustments to marketing efforts and players’ club rewards away from discounted food and beverage Premium food and beverage service for high-value customers and private gaming areas. Enhanced room service for casinos with hotels and increased packaged food vending and microwavable or kitchenette-preparable food Other Gaming Prescriptions Increases in the non-smoking space in casinos or transition to smoke-free to reduce the need for customers to remove their masks Increased active pursuit of on-line gaming options and non-wagering game apps associated with individual casinos for play both on and off property to ensure that Indian gaming maintains parity with opportunities available to commercial casinos and state-sponsored gaming Reevaluation of the cost/benefit of large-scale entertainment and sporting events on site to reflect new distancing requirements and new gaming capacities Proactive review of all gaming regulations, both internally and with state and federal agencies, to ensure that any unnecessary barriers to the evolution of the gaming experience in the post-pandemic environment are removed or mitigated Exploration of air handling and air filtering enhancements that can be marketed as increasing employee and customer health safety Review and alteration as needed of customer and employee access points to aid in capacity control and public health monitoring
∴ EXECUTIVE SUMMARY
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