Savills - Resident Services Manager

• Carrying out regular inspections of communal areas and apartments

• Responsible for Health and Safety compliance coordination utilising Savills systems; liaising with the Estate and Facilities managers where required • Organising minor works between tenancies to maintain first class presentation of apartments • Meet and greet with all new tenants; providing Welcome Packs and new tenancy information

• Completing check in and check out reports; determining deposit returns

• Assisting the credit control team to ensure the timely payment of rents and liaising with residents to address problem cases

• Undertaking tenancy renewals, driving rental growth

• Providing regular asset performance reports and attending monthly meetings with line manager • Driving rental growth, ensuring that rents in the building are maximised yet competitive within the local market • Managing the building expenditure budget and ensuring value for money from suppliers, maximising the net operating income

• Establishing and delivering additional income streams where appropriate

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