Excuse me, there's a problem." "What's happened?" "Where do you want to start?" Take your pick.
• Simon's been posting derogatory comments about you on a social networking site.
• Mary failed to get the expected promotion and is very upset.
• Phil is waiting to complain about a colleague making sexist comments in the canteen.
Hopefully not a typical Monday morning, but we can all be ambushed by difficult line management issues. The first question many managers ask themselves is 'is it my responsibility to sort it out?' If the answer is 'yes' there can still be a real reluctance to get caught up in very emotional or difficult performance and conduct issues. Get it wrong and the employee may go absent, work less effectively or you may get landed with a grievance. Get it right and you can improve levels of performance, attendance and employee engagement.
Difficult workplace conversations cover a whole manner of issues such as:
• Punctuality • Attendance
• Discipline • Ill health • Personal hygiene
According to Acas:
“The solution is often that we just hope that things sort themselves out but experience tells us that is no solution, at best it simply delays the inevitable and at worst it can be delayed to the point that formal discussions have to take place. So why do we put these conversations off? It can't be just because they are uncomfortable, it is usually because line managers are concerned about re-percussions and how they look but these, as powerful as they are as reasons, shouldn't ever stop those conversations from happening.”
Acas has comprehensive guidance which can help to deal with these inevitable situations.
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TGI Fridays workers to deliver letter to business secretary demanding action on tips 13 June 2018 Workers at TGI Fridays restaurants, who have taken four days of strike action over tips and minimum wage abuses, will deliver a letter to the business secretary, Greg Clark at the department of Business, Energy, Innovation and Skills (BEIS) in London today. The action of delivering this letter - warning that the government’s failure to crackdown on tipping abuses as promised, has let rogue bosses off the hook - comes two days after Labour leader Jeremy Corbyn vowed that hospitality workers will keep 100 per cent of tips left by customers, under a Labour government. In the letter, the members of Unite, outline how TGI Fridays decision earlier this year to redistribute 40 per cent of cent tips paid on a card from waiting staff to the kitchen teams – a move that is costing waiters £250 a month in lost wages – is about the company clawing back the cost of increases to the national living wage and has left them worse off. Unite, Britain’s biggest union, has vowed to keep up the pressure and will be informing TGI Fridays of its intention to hold a consultative ballot of all union members from across the chain’s 82 restaurants as part of plans to broaden the strike action.
Unite regional officer Dave Turnbull said:
The Chartered Institute of Payroll Professionals
Payroll: need to know
cipp.org.uk
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