• Participants had very little experience of interacting with HMRC, particularly to resolve a debt. As such they were unclear on what they needed to do and when and wanted clear guidance on this from HMRC
• participants found having a debt to HMRC stressful as they were worried about the implications of not paying their tax. This influenced how they responded to the debt, including whether they dealt with it proactively or tried to avoid it. It also influenced how they responded during interactions with HMRC
• when customers took action to resolve their liability to HMRC they wanted to be able to deal with the issue quickly and efficiently
• throughout the journey participants wanted to feel that HMRC had taken their personal circumstances into account. This included their business and whether it would be put at risk by any of the actions suggested by HMRC; any additional debts and their health. The extent to which participants felt that HMRC had taken their personal circumstances into account influenced how customers felt towards HMRC.
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2017-2018 Self Assessment calculator 3 December 2018
Do you need to check if you should submit a Self Assessment form for the 2017-18 tax year?
If so, HMRC have published an online calculator that should, in many instances, confirm whether you need to submit an SA return for the 2017-18 tax year
Taking you a through a number of questions the calculator aims to help provide you with a reliable response to confirm whether you do – or do not – need to submit a Self Assessment return for the 2017-18 tax year. Not all instances are covered however and if you are uncertain in any way contact HMRC. If you receive tips, gratuities or commission which have not been subject to tax you will need to inform HMRC however depending upon the amount you received during the 2017-18 tax year you may not need to submit a Self Assessment form.
Self Assessment isn’t just a process for the self-employed.
The calculator is available at gov.uk and Self-Assessment Returns for 2017-18 must be submitted online by no later than midnight of the 31 January 2019. The deadline for submitting SA returns on paper has passed and was the 31 October 2018.
Geographical extent UK wide
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HMRC prompt workers to reclaim tax relief where due 3 December 2018
Workers who incur expenses in order to do their work may be able to claim tax relief on a number of the expenses.
HMRC have provided non-technical guidance on gov.uk to help workers to understand whether they may be able to make a claim.
The Chartered Institute of Payroll Professionals
Payroll: need to know
cipp.org.uk
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