HMRC is aware that for a small number of users, Employment Allowance may not be shown, or may show the incorrect amount on the monthly statement.
If you have this problem and want to know how much you need to pay, the correct amount due for that tax month (if any) is shown on the Business Tax Account home page under the heading ‘PAYE for employers’.
If you are still having problems reconciling the position please contact the Employer Helpline.
This information was published on the service availability and issues webpage for Employers PAYE (E-PAYE) for agents.
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Which software packages support the Making Tax Digital pilots 28 November 2018
If you are an agent and you sign clients up to the Making Tax Digital pilots you’ll need software packages that, depending on your needs, let you send Income Tax updates and submit VAT Returns to HMRC on their behalf.
You’ll need this software to keep records of income and expenses for Income Tax, or sales and purchases for VAT. If you’re already using software to keep records, check with your provider when the software will be ready to allow you to send updates and submit returns to HMRC throughout the year.
GOV.UK has recently updated and added to the list of Software suppliers with products for submitting VAT Returns as part of the Making Tax Digital pilot.
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Need some extra help to resolve a client query? 11 December 2018
A recent ‘HMRC working with tax agents’ blog highlights that if you have a client-specific issue that is proving tricky to resolve through the usual HMRC channels then you may want to consider using the Agent Account Managers (AAM) Service. This service acts as an intermediary between agents and HMRC business areas to help restore business as usual processes. They can help to resolve issues which involve many parts of HMRC and will act on your behalf where processes aren’t quite working or you’re experiencing delays.
Please note the AAM team is not able to offer tax advice or carry out tax work themselves. You will not be able to use this service if your issue has been submitted as a formal complaint.
To register for the AAM service, simply complete the online User Registration form. You will need to complete a form for each customer issue you would like support on.
For more information about this service, or to provide feedback, please visit the GOV.UK webpage Agent Account Managers in HMRC.
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The Chartered Institute of Payroll Professionals
Payroll: need to know
cipp.org.uk
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