RECURRING PROGRAMS - ACTIVITIES AND GOALS
KEY PROGRAM ACTIVITIES AND METRICS
Chamber Objective
Performance Metrics
2023 Goals
Business Climate: Are we working to create a climate in which businesses can thrive?
• Percent of legislative agenda goals met • Percent of Board of Directors and FOKC investors satisfied/very satisfied with legislative agenda and results • Amount raised annually for the PAC with the percent of candidates elected • Number new jobs created by Chamber supported new and expanding businesses • Amount of capital created by Chamber supported new and expanding businesses • Number of recruitment projects with active negotiations
75% 85%
$50,000/80%
Business Development: Are our economic development efforts resulting in tangible impact?
4,000
$400 million
20
Convention and Visitor Activity: Are we effectively supporting our tourism economy?
• Number of room nights booked • Amount of direct spending
429,700 $344 million
• Percent of customers surveyed that were satisfied/very satisfied with CVB experience • Number of active talent pipeline consortiums • Active Compacts/partnerships with education groups • Percent of members satisfied/very satisfied with Chamber education and workforce efforts • Number of stories placed and percent that are positive or neutral in nature • Increase in unique visits to website • Event attendance (comparing like events) • Percent of community initiative projects that meet annual goals • Percent of members satisfied/very satisfied with the Chamber’s role in community initiatives • Membership subscriptions • Percent of members satisfied or very satisfied with the value of their Chamber membership • Net budget goals met • Percent of C-Level representation on the Board of Directors (elected and appointed) • Percent of Board of Directors/FOKC Investors that are satisfied/very satisfied that the Chamber effectively represents the interests of the business community
94% satisfaction 60% return rate
Talent Development: Are we targeting the issues businesses care about?
2
2
90%
Image Development: Are we effectively marketing and communicating our image?
190/95%
Meet/exceed 2022 Exceeds 2022; reaches 90% of pre- pandemic numbers
Community Initiatives: Are we successfully addressing community issues our leadership cares about?
80%
85%
Membership: Are we meeting the expectations of our members?
$3.1 million 85%
Operations: Do we have the planning and capacity to effectively carry out our work?
above 95% 95%
90%
12 • BOARD ORIENTATION 2023
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