SWOT ANALYSIS
INTERNAL
STRENGTHS
WEAKNESSES
Individualized learning experience for clients • One-to-one tutoring • Small groups • Learning is tailored to the needs and goals of the student • Individualized learning needs goals and learning style Holistic, effective programming • Well-rounded programming including math and computer literacy aimed at improving holistic quality of life • Ability to offer digital literacy (especially with COVID and increased need for this learning) Exceptional volunteers • Volunteers and staff understand the level that their students are coming at • Staff/volunteer experience, assessment tools. • Volunteer base and the number of volunteers, longevity (almost 150) Exceptional board and staff • Strong foundation (longevity, people who are passionate, belief in mission and vision), reputation in the community, passionate staff, board • Professional, diverse board, and a learning environment that contributes to development • Executive Director’s ability to handle critiques, feedback, and several challenges
Organizational development • HR is a big weakness, HR policies, OHS, current legislation • There are no benefits for staff • Succession planning/HR • They struggle with competitiveness to get staff as they cannot offer appropriate salaries • Organizational structure work. Have an HR audit or review • Technology Operational improvements • Physical location not accessible – elevator doesn’t work well. The building is old and unbearable. Furniture is old/broken. Computers are slow. Infrastructure challenges • Lease is up during this time frame for the strategic plan • Dealing with COVID and adapting to those struggles with technology: Zoom,
SharePoint, training, tutors, learners etc. Resourcing and financial limitations
• Dependency on a few sources. Need funding diversity (fundraising capacity weakness?) • How to grow and scale when opportunity emerges (funding would potentially put them in a struggle position) – skills plan • Serves a large service area, however the data/research recorded on literacy is very limited Programming challenges • Programming is heavily dependent on volunteers • Dealing with COVID and adapting to those struggles with technology Zoom, SharePoint, training, tutors, learners etc. • Serves a large service area, however the data/research recorded on literacy is very limited Improving external relations • Need a larger profile. Many do not know what PALS does and the various audiences it serves. Greater awareness is needed about who it is and what it does
PALS Strategic Plan: 2022—2025
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