STRATEGIC PRIORITIES PALS aims to achieve exceptional performance through the following four strategic priorities for the coming three-year period, which will move both our organization and our clients successfully into the future. “Excellence” will be our watchword.
• OPERATIONAL EXCELLENCE focuses on our processes and infrastructure.
• PROGRAM EXCELLENCE focuses on our learning programs.
• EXTERNAL RELATIONS EXCELLENCE focuses on the people and organizations that touch our work. • RESOURCE EXCELLENCE focuses on the revenue and the people that support delivering the work.
PALS Strategic Plan: 2022—2025
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