SHOO FEE MA FEE

From General Manager's Desk

The third quarter of 2022 had been a story of determination, success, and achievement.

To all our extraordinary colleagues who made their career progression, Congratulations on your well-deserved promotions. We trust you will continually drive our Shangri-La Culture. It gives me great pleasure to welcome our new colleagues to the Shangri-La Family. We are happy to have you on board and together, we will work towards achieving new benchmarks. The reliable service we provide and the consistent quality we offer define us. We never give up and have consistently shown improvement and an upward trend in our Guest Engagement and Touchpoint Experience through the Ipsos Medallia score and performance results within the region and globally. New initiatives and best practices have also been made within the complex as part of the drive to enliven The Shangri-La Culture, The Shangri-La Way, and The Shangri-La Circle that colleagues have fully supported with gusto and passion.

Ahmed Issa Complex General Manager

Once again, my heartfelt thanks to each one of you for setting a wonderful example of dedication, professionalism, and ownership.

I wish you and your families healthier and more prosperous days ahead.

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