The Contracts and Performance Manager will have overall responsibility for customer focussed contract performance management, managing outcomes to ensure the University obtains a fit-for-purpose service as well as value for money. The role would offer strategic support to Es- tates, Finance and Procurement in the development of contract and performance management process through the lifecycle of contract procurement and management. The role would provide direction to the University’s Authorised Officer (AO) on the management of the KUSCO contract and would provide leadership and guidance to ensure that contracts managed by KUSCO on behalf of the University are appropriately managed and reported. This role would be responsible for developing and implementing a contractor performance strategy to ensure value for money and enhanced supplier performance, as well as (in collaboration with KUSCO) for all aspects of the day to day management of commercial contracts on behalf of the University, joining together commer- cial and contractual management into one place. Please note that most day-to-day hard and soft FM and front-of-house functions are carried out by KUSCO (Kingston University Service Company Limited). Although a standalone company in its own right, KUSCO is a wholly owned subsidiary of the University providing hard and soft FM and managing a number of service contracts on behalf of the University. The University provides direction to KUSCO, in terms of setting out what it wants KUSCO to do, and it reviews KUSCO’s performance regularly against SLA’a and KPI’s. The Estates Compliance and Operations Manager fulfils the requirements of the Authorised Officer (AO) role on behalf of the University, provides strategic services technical direction to KUSCO and analyses the company’s performance on behalf of the University, defining the University’s expectations of KUSCO in a number of key areas. Interaction with the AO is an important aspect of this role.
Made with FlippingBook Annual report