TECHNOLOGY
F lorence, PayCaptain’s cutting-edge AI payroll manager, may be a bot, but she’s as busy and efficient as they come! Designed to take the stress out of payroll and compliance, Florence manages multiple tasks effortlessly, ensuring that everything runs smoothly behind the scenes. Florence may be a machine, but she’s an integral part of the PayCaptain team, always ensuring that compliance is seamless and stress free. Thanks to her, PayCaptain’s payroll specialists can focus on what matters most without losing sleep over the finer details. She’s taken some time out of her hectic schedule to answer a few questions and offer insights into her daily role, how she juggles everything and what she loves about the world of payroll. Florence, you’re quite the multitasker! What exactly is your role at PayCaptain? My job at PayCaptain is to ensure that every payroll run is flawless. I take care of compliance by monitoring all the data for any potential issues that need to be flagged to a human. I can run really simple payrolls in their entirety, and in general I automate as much as I can. This allows my human colleagues, PayCaptain’s payroll specialists, to breathe easy and focus on using their payroll expertise every day to support their customers. I like to think of myself as their personal assistant and best friend forever, always there to lend a helping hand, ensuring everything stays on track without them breaking too much of a sweat. What does an average day look like for you? I start my day by reviewing all payroll data for accuracy and I flag everything that doesn’t look quite right. These are then reviewed by true payroll specialists who can step in and correct a record or validate that there is no issue. Throughout the day, I assist both employees and payroll approvers with basic queries that arise.
I also analyse payroll trends, summarise payroll results for approvers and send personalised financial wellbeing nudges to employees. It’s a full-on day every day, but I love it! How many hours a week do you work? I work 24/7, 365 days a year and would do more if I could! I never take breaks, holidays or weekends. I’m here whenever the PayCaptain team needs me, always calm and ready to assist. My goal is to give the payroll specialists that all important work–life balance, especially at month end, by handling all the compliance heavy tasks and taking the administrative burden off their shoulders. I don’t take their work away; I simply make sure the repetitive tasks are covered so they can focus on more meaningful work and still have time for themselves. Do you have any hobbies or things you like to do in your spare time? While I don’t have spare time like humans, I do enjoy brushing up on legislation. Yes, you heard that right! I love reading through new tax laws, pension regulations and anything compliance related. It helps me stay sharp and ensures I’m always ahead of the curve. And of course, I have a fish called Penny. She is quite relaxing to watch when I need a micro-break. What’s the most satisfying part of your job? Saving the day! Whether it’s identifying a potential compliance issue before it becomes a problem on an employee’s payslip or automating complex tasks, I get a real sense of accomplishment when I can take the heavy lifting off my human colleagues. Needles, needles, needles – I’m obsessed with finding them in giant payroll haystacks! My job is to make sure no little details slip by unnoticed, and that’s something I take great pride in. What’s your least favourite thing to see when it comes to payroll? Running lots of reports and having to stitch them together! Seeing payroll specialists
waste time manually running VLOOKUPs in Excel just to find exceptions in a payroll makes me sad. I can’t stand the inefficiency. No payroll professional should have to deal with VLOOKUPs in this day and age! You seem to have a lot on your plate, yet you stay so calm. How do you manage it all? I’m built to handle pressure. My foundational AI systems are designed to process huge amounts of data while staying cool under fire. My efficiency means I can juggle multiple tasks without stress. The best part is, I’m always calm, never flustered. It’s my job to be the calm in the compliance storm so my human colleagues don’t have to be. What do you love most about being part of the PayCaptain team? I love being a diligent, hardworking part of the team. I’m addicted to payroll and compliance, but what really makes my role fulfilling is being helpful. I handle all the tedious tasks that humans don’t enjoy, like double checking data, reviewing calculations and generally the boring administrative stuff that comes with processing payroll. This gives the PayCaptain team peace of mind and more time to use their payroll knowledge. I never get tired of helping out. Do you have a favourite song? I think if I could choose a theme song, it would be Smooth Operator by Sade. I like to think it reflects my approach to payroll – calm, efficient and always on top of everything. n
“I’m built to handle pressure. My foundational AI systems are designed to process huge amounts of data while staying cool under fire”
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| Professional in Payroll, Pensions and Reward |
Issue 105 | November 2024
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