Next Generation 911: Adapting for a DigitalWorld The NG911 systemwill allow 911 callers to share videos, images, and texts with dispatchers. NG911 will be able to take in data and notifications from digitally connected devices such as car computers, computerized home alarms, building sensors and wearable monitors, which are all part of the Internet of Things (IoT). This information will be routed through NG911 from callers to public safety answering points (PSAPs). Once standards and interfaces are developed, a variety of applications and software will allow the flow of data fromNG911 to first responders through FirstNet - the wireless broadband network used by public safety responders. AMore Robust Systemthat Offers Better Information for Responders NG911 systems will replace the nation’s current 911 infrastructure, which is largely comprised of old, less flexible and soon-to-be-obsolete technology. NG911 offers a more robust, interconnected and reliable infrastructure, and faster, digital transfer of calls between PSAPs. In cases of natural disaster, for example, calls can easily be transferred from one PSAP to another if a PSAP is physically damaged. The digital systemmakes it easier to load- share between PSAPs, which is critical to a 911 system’s responsiveness and the
need to coordinate multiple agencies. Not only does this make the 911 system more resilient, it also ensures access to more real-time information for 911 dispatchers, law enforcement, firefighters and emergency medical services. NG911 &LawEnforcement Real-time data such as livestreaming video could help many kinds of emergency responders, including law enforcement officers. Eddie Reyes, Senior Law Enforcement Project Manager at The Police Foundation, and retired deputy police chief of the Alexandria Police Department in Virginia, points out that NG911 could help in a child abduction case, for example. “When a child goes missing, a photo of that child and the suspected abductor could be circulated to the computer in the squad car or the smartphone of every officer in the area,” Reyes says. “With NG911 and FirstNet in place, there may be faster apprehension of the suspect.” Reyes suggests NG911 can also better protect crime victims. When a caller cannot safely talk on the phone, for example with a domestic violence incident, the victimmight be able to text a 911 request instead. In these cases, text to 911 could help summon law enforcement sooner, while helping to keep the person safe. Texting is also available in some non-NG911 environments, but it is native to an NG911 system. NG911’s capabilities can also enhance legal investigations conducted after a crime or an emergency. “Once citizens become aware that
ADAPTING PUBLIC SAFETY COMMUNICATIONS TO MOBILE
Adapting the U.S. emergency communication system to be responsive to smartphones is a
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pressing safety issue, and migration to an IP-enabled system is essential to meet
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the public’s expectation of public safety systems.
10 Next Generation 911 & FirstNet
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